Frequently Asked Questions

Delivery

PLEASE NOTE THE WORKSHOP IS CLOSED UNTIL AUGUST 10TH.  ALL ORDERS RECIEVED NOW WILL BE DISPATCHED PROMPTLY THE WEEK COMMENCING  AUGUST 13TH.  THIS INCLUDES ANY EXPRESS DELIVERY ITEMS.

STANDARD DELIVERY DOES NOT HAVE A GUARANTEED DELIVERY DATE.

The vast majority of our orders are dispatched within 24 hours, Monday to Friday. Orders are sent to you by first class Royal Mail post and should normally be received within an estimated 2 working days – however these are guidelines set out by the Royal Mail and are NOT GUARANTEED.  For our customers convenience we mail out in postal boxes that fit through the vast majority of letter boxes.

We also offer a guaranteed next business day Royal Mail Special Delivery for an additional charge, please see delivery details of product.  This service requires a signature on receipt.

Returns

 If you have any problems with your order please contact us within 3 days of delivery to discuss options. Any item that has been agreed for refund must be returned in perfect and unworn condition.

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Personalised orders cannot be cancelled once they have been made, and cannot be refunded unless faulty.

Customer satisafction is very important to us please contact us to discuss any issues.

Features & Care

Each item is individually hand crafted from recycled and/or natural materials, precise colour, texture and dimension will vary slightly. Due to the nature of these materials and the production process, slight marks and inconsistencies will be present, we consider this to be part of the rich story of the product. Our jewellery is not intended to look like an immaculate, manufactured item.

Brass, pewter and silver will tarnish in time, this will be greatly accelerated by contact with perfumes, oils and creams. Both these elements can be easily brought back to a bright shine with an appropriate metal cleaning cloth. Do not submerge jewellery in a cleaning fluid.

All silver used is commercially purchased solid sterling silver.

We recommend jewellery is removed before bathing.

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